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SharePointHosting.com's - SharePoint Demystified > Categories
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8/21/2008
One of the common causes of SharePoint page malfunctions or poor performance is the closed or corrupted web part. This issue comes across my desk two or three times a week. A user forgets that the Close option from the web part menu is not the same as the delete option. After awhile of closing many, many web parts the page load time goes through the roof. Known issue. You need to delete web parts when you don't want to display them on a page any longer. The other common issue is that a developer or SharePoint Designer will be working on a site and while they're figuring out the data view web part which you can add through SharePoint Designer they close it so users don't encounter something on the page which isn't done yet. Then they forget it was there and add three more, or perhaps the data that those web parts are bound to somehow changes and now they become corrupted and the page won't load. Again, known and common issue.
To deal with this you are going to want to do two possible things (1) see if you can still open and the page and if you can just go and delete the closed web parts (2) if you can't open the page in your web browser you are going to want to go open the site up with SharePoint Designer. The closed web parts are grayed out as shown in the video below.
Check it the screencast by clicking the screen grab below or by clicking here, "Working with closed web parts in IE 7.0 and SharePoint Designer"
1/16/2008This is a question that comes up at least once a week for users of Safari and Mozilla and other non-Microsoft browsers, "Where's the multiple document uploads!?" – as you might imagine it is a feature that you will need a Microsoft browser to enjoy (IE6-IE7). It is a very helpful feature because it enumerates the contents of your local computer in a friendly tree view familiar to most of us PC users.
If you are using a non-Microsoft browser this is what you will see – no multiple document uploads. You can only upload a single document at a time. This behavior is by design – there is no work around.
If you are using Internet Explorer 6 or Internet Explorer 7, you will see the option neatly presents the capability to upload multiple documents from a single directory all at once.
11/6/2007
Problem: SharePoint Designer Backup fails on your SharePoint site (WSS 3.0 & MOSS 2007).
Background: SharePoint Designer Backup fails on your WSS 3.0 or MOSS 2007 site. Scenario 1: On sites greater than 25MB the next sequential CMP (content migration packages) are not created and backup fails. Scenario 2: On servers that have any of the 20 server side Microsoft Application Templates installed you receive a GUID error and backup fails.
Solution: We do not have an answer of timeline as to when either issue will be addressed. We do anticipate end-user accessible fixes or workarounds to be available. There are some non-supported workarounds described elsewhere on the internet – we do not recommend or guarantee their effectiveness.
How to get a backup of your site in the mean time: We have always offered remote access to your server-side SharePoint site backups. Contact our sales team to activate this service for your site(s). 9/25/2007
Problem: When we originally wrote "SharePoint alerts will not open in Outlook or appear to be corrupt" the reported problem users were having was that they got a SharePoint Alert or Alert creation confirmation e-mail but they couldn't open the item in Outlook (but they could in OWA, etc).
Background: The issue is mainly faced by Outlook 2007 users who are running Exchange 2003 as their backend e-mail server.
Solution: "SharePoint alerts will not open in Outlook or appear to be corrupt" suggests that you can try to repair your Outlook 2007 instance, or even run the Office Diagnostics utility (Start>Programs>Office 2007>Office Tools>Diagnostics) to find issues with your Office 2007 installation.
A few users have reported that they have successfully gotten alerts working by disabling cached mode, going back into their inbox, then re-enabling cached mode. There is some risk of having to re-sync the entire offline contents of your mailbox (this could take awhile on a slow internet connection). Other users have reported that re-building their entire mailbox cache by deleting their existing Exchange Mailbox and reconfiguring the whole mailbox in Outlook 2007 can work as well. 9/24/2007
See that Title field up there? You can access it from Site Actions > Site Settings > Title, Description and Icon. Do not leave this field blank – there are a number of bugs which will crop up due to a blank Title field including broken bread crumb navigation and some list failures. 9/12/2007
Problem: When you are on your WSS 3.0 Calendar and you select the option to connect to Outlook you receive an error that Outlook is unable to add the SharePoint list.
Background: This issue is caused when you do not have a title specified for the site that you are trying to synchronize the calendar from.
Solution: Visit Site Actions > Site Settings > Title, Description and Icon and in the highlighted field below type a title for your site. When you have finished selecting a title for your site click the OK button and continue.
9/5/2007Problem: You receive an error message when you try to edit a Microsoft Office document from a SharePoint document library. After you click the "Edit Document" link in the document item drop down menu you may receive the message "'Edit Document' requires a Windows SharePoint Services-compatible application". A limited number of users have also reported that their browser completely closes or crashes when they click on a link to a Microsoft Office document.
Background: In general users reporting this problem do not have a dll correctly registered in their client's Windows OS. It can also be caused if you do not have Office XP or later installed on the client machine.
Possible Solutions: There is a Microsoft Knowledge Base article on the issue located here. Some Office 2007 users have also reported success by deleting the file located at a C:\Program Files\Microsoft Office\Office 12\OWSSSUPP.DLL and then running the Microsoft Office Diagnostic Tool located at Start > Microsoft Office > Microsoft Office Tools > Microsoft Office Diagnostics. 6/7/2007Problem: You use an SSL/HTTPS secure connection with your SharePoint site and have created a site using the Knowledge Base application template. When you click on the link to "Write an Article" you receive an authentication prompt or Access Denied error.
Background: The Knowledge Base application template was not QA'd against an SSL or secure HTTPS sessions – there are absolute paths to HTTP content referenced therefore Internet Explorer senses a domain change and throws a warning or authentication prompt depending on your configuration.
Solution: The best solution is to use the Knowledge Base application template with an HTTP connection. This eliminates the authentication prompt and allows you to save the new knowledge base article that you are trying to create. 6/5/2007Problem: I receive SharePoint alerts in my Outlook inbox or other folder and when I go and click on them to open the alert it doesn't work.
Background: This issue is reported most with users of Outlook 2007 and Exchange 2003. It appears when you have a corrupted Outlook 2007 mail store.
Solution: Many users have reported that either rebuilding their local cached copy of their mailbox resolves the issue, however because their mailbox cache might be in excess of several hundred megabytes, and in some cases gigabytes this can take a very long time to re-sync. You may want to speak to your Exchange administrator prior to following that path.
Alternatively, in Outlook 2007 there is a mailbox repair option. Click Tools > Accounts Settings > Repair – as highlighted below. Some users have experienced success by using this feature.
4/23/2007Problem: When you click on a link to a Microsoft Office file (such as a Microsoft Word document), Internet Explorer may open the file inside Internet Explorer, instead of opening the file in the appropriate Office program.
Background: By default Internet Explorer is configured to open documents for Office programs inside the browser.
Solution: Steps to configure Internet Explorer to open Office files in the appropriate Office program by using the Folder Options tool:
- Open My Computer.
- On the Tools menu (or the View menu), click Folder Options (or click Options).
- Click on the File Types tab.
- In the Registered file types list, click the specific Office document type (for example, Microsoft Excel Worksheet), and then click Advanced (or click Edit).
- In the Edit File Type dialog box, click to clear the Browser in same window check box (or click to clear the Open Web documents in place check box).
- Click OK.
That is the suggested solution from Microsoft – More information can be found here. |
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